Cargo Executive (in chare of QA)

Salary: Negotiation

Location: Bamboo Airways Tower - 265 Cầu Giấy, Hà Nội

Department: Corporate Planning Division

Deadline: 11/10 — 31/10/2021

Job Description

I. ROLES AND RESPONSIBILITIES

  • Monitor stations‘ reports of quality
  • Establish Safety and Quality policies for Cargo operation
  • Review handling operations, design and implement systems and procedures (SLA, SOP).
  • Assess customer requirements and ensuring that these are met
  • Investigate and set standards for quality and health and safety in Cargo operation

II. JOB DESCRIPTION

  • Issue weekly report, monthly report of Safety and Quality of Cargo Operation all network of Bamboo Airways
  • Responsible for measuring stations‘ KPI, improve agents‘ performance, and conduct monthly reviews with agents.
  • Respond to customers’ questions, problems, requests, and/or complaints.
  • Provide market analysis report of Safety and Quality to Cargo General Manager
  • Coordinate and carry out internal audits on Safety and Quality Assurance in conjunction with other internal auditors as necessary
  • Monitor and improve the quality and recommend corrective actions
  • Review all accidents or incidents and investigate including compensation claims and take corrective actions
  • Professional development and other related duties as assigned
  • Attendance at safety committee meetings and other meetings as required
  • Other tasks assigned by managers.

III. REQUIREMENT

  • Bachelor‘s Degree in a relevant field.
  • TOEIC score band at least 500 or equivalent.
  • Proficient in office software (Excel, Word, ...). Ability to think logically and handle situations
  • Enthusiasm & responsibility; an ability to work in high-intensity work (fast-paced) environment;
  • Experience in safety and quality control - cargo operation is a great advantage.
  • Experience in IOSA, ISAGO, ISO is preferred

IV. EMPLOYEE BENEFIT

  • Enjoy a competitive salary with a full insurance scheme.
  • Work in an airline with a dynamic and friendly international environment.
  • Have learning and career development opportunities.
  • Enjoy traveling by dozens of free-of-charge air tickets and holidays in FLC Hotels & Resorts for yourself and your family.

 

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